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1
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Commercial Department
Container Services & Marketing Development
Customer Feedback Form - Container Services & Marketing Development
- Poor,
- Needs Improvement,
- Satisfactory,
- Very Good,
- Excellent
Please indicate which services you avail in the Container Services & Marketing Dept(CS&M Dept).
Export
Import
Please rate your experience with the Container Services & Marketing Deept.
As an Exporter/ Importer, how do you rate the Access & Assistance provided for your shipment by the CS&M Dept.
Customer Feedback Form - Commercial Department
- Poor,
- Needs Improvement,
- Satisfactory,
- Very Good,
- Excellent
Quality
Quality of services provided :-
Timely nomination of vessels
Service
Adequate/prompt information provided to charterers during vessel’s operations (loading / voyage / discharge)
Communication
Interaction with customer and correspondence:-
Timely submission of invoices and charter party claims
Responsiveness
Response to customer requirements if any:-
Any other services required by the charterer (e.g.provisional freight rates required for timely submission to Customs etc)
Improvement
Whether or not Commercial Dept has taken steps to improve working where ever recommended / required by the charterers
